Introduction
Hello and welcome to Acelink Courier!
Acelink Courier (“Acelink Courier”, “we” and “us”) take privacy of our users (“User”, “you”) very seriously and this privacy policy is designed to provide to our Users a better understanding of how information is collected, stored and used by Acelink Courier (“Policy”). This Privacy Policy is legally binding between you (and your client, employer or another entity if you are acting on their behalf) as the user of the services of Acelink Courier and Acelink Courier and/or its affiliates.
By signing up for any of the services or products offered by Acelink Courier (collectively, the “Services”), accessing our website at www.AcelinkCourier.com (“Website”), creating and managing shipments through Acelink Courier (“Shipment”), or receiving a Shipment, you acknowledge that you have read and understood this Policy and the information collection and handling practices outlined in it. The Policy describes in detail our policy and practices in respect of our collection, use and/or disclosure of information about you. We understand that your providing information online involves trust on your part. We have the highest regard for your privacy and personal information and realize that the success of Acelink Courier depends on the trust you have in the way we handle your personal information.
If you do not agree to the terms of this Policy, you must immediately cease using the Website or our Services. The term “Personal Information” in this policy, is used to describe any information related to individuals or businesses. The term doesn’t include the name, business address, telephone number of an employee of an organization.
We reserve the right to occasionally update, revise, modify or amend this Policy. We encourage you to check back at this page regularly for any changes to our policy. If major changes are made to our policy we will post it on this page (www.Acelink Courier.com/legal/privacy) and inform you either by email or by a notification on your Acelink Courier account. If you continue to use Acelink Courier Services after these changes, you agree to the revised policy.
We will, in the best of our efforts, keep your Personal Information accurate and up-to-date with the most recent you provide to us. If you wish to have access to your Personal Information, provided that this is allowed by law, we will disclose your Personal Information to you.
How to keep your Personal Information secure?
Acelink Courier is committed to use the best procedures, tools and techniques set by industry standards in order to guarantee the security of your Personal Information.
At the same time, since there is no method that guarantees 100% security in case of transmission of information over the internet, you are advised to keep your password safe and make sure to prevent any unauthorized access to your Acelink Courier account and Personal Information. In case you use a third-party device to access your account, you shall log out once your session is finished.
We endeavor to protect your Personal Information and your account privacy, but unfortunately, we cannot guarantee complete security.
Purpose of Collection
In order to gain access to the features offered by the Website or our Services, it may be necessary for Users to provide us with Personal Information. It is your voluntary decision as to whether or not to provide the information as requested on the Website. However, if you do not provide such information and/or data, we may not be able to provide certain Services, and your use of the Website and our Services would be limited as a result. Our purposes for collection of information shall include without limitation to the following:
for the management of the Services provided to Users;
to handle and follow up service calls, enquiries, requests and complaints;
to provide Users with Services information, marketing and promotional materials;
to allow Users to register as members of the Website;
to contact Users regarding administrative notices and communications relevant to the accounts maintained with Acelink Courier (if any) and/or the Services offered by Acelink Courier;
to design and provide customized Services to Users; and
to compile and analyze aggregate statistics in respect of the use of the Website and for Acelink Courier’s internal use.
Acelink Courier strives to only collect personal data which is necessary and adequate but not excessive in relation to the purposes set out herein above. In the event that Acelink Courier requires the use of your Personal Information for a purpose other than those set out herein, Acelink Courier shall request your prescribed consent to the same.
What Personal Information of the senders do we collect and when?
Senders are Users, individuals authorized by a User to access such User’s account, and in general anybody who use our Services to ship items. In order to facilitate our provision of Services, we collect Personal Information from senders as follows:
first and last name;
company name;
contact number;
email address;
physical address for billing and pickup; and
credit card or PayPal details.
In the event that you are a sender of Acelink Courier, Acelink Courier shall collect the data in respect of the browser and device you access our Service with, your IP address, network connection, and the date and time of when you visit our Website. This information is used to improve our service and to provide you with relevant information of your account.
We collect the above Personal Information when you sign up for our Services, access our Services, activate our Services from a partner’s website, and at any time you update your Personal Information on your Acelink Courier account.
What Personal Information about the recipient do we collect and when?
Acelink Courier further collects Personal Information regarding the recipients of Shipments as follows:
first and last name;
company name;
contact number;
email address; and
physical address.
We may share the above information with third-party companies that we use to provide our Service, including but not limited to couriers, shipping companies, and insurance companies, in order to ensure that the Shipment are correctly delivered to the recipients on a timely manner. We may also contact the recipients using the above information to notify and keep them updated regarding the information of Shipment (i.e. tracking number, courier company, and delivery status updates), to obtain feedbacks in respect of the courier service, suggestions for improvement of our Service, and any information that may facilitate the delivery of the Shipment.
The above information of recipients may be collected from senders when scheduling a Shipment, when a partner’s client uses our Services to ship, or when a recipient of Shipment contacts us to change any information regarding the delivery of the Shipment.
What Personal Information about Partners we collect and when?
Partners are individuals, or businesses that, have agreed to the Acelink Courier terms of service on the following page of our Website www.Acelink Courier.com/terms (“Terms of Service”) and to join our partners program to combine efforts with us in:
promoting and providing Acelink Courier Services to their clients, users, visitors, or in general anyone in their community;
referring clients to Acelink Courier;
integrating with our Website in providing our Services to their clients on their respective platforms; or
developing applications using our Acelink Courier API.
We may collect the following information about our partners and their clients:
first and last name;
company name;
contact number;
email address;
physical address for billing and pickup; and
credit card or PayPal details.
Cookies and other tracking technologies
Acelink Courier does not collect any personally identifiable information from any Users whilst they visit and browse the Website, save and except where such information of the Users is expressly requested. The Website only records the Users’ visits, domain names, server address and tracks the pages the Users visit. Such information shall be stored as “cookies“. A cookie is a small text file that our Website transfers to your computer or device’s hard disk. Acelink Courier uses these cookies to better serve, accommodate you and/or maintain your information across multiple pages, across one or more sessions. Cookies are used to gather and store information like IP addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data in log files. The processes will occur without affecting the Users’ utilization of the Website.
Acelink Courier and other third party vendors engaged by Acelink Courier use Acelink Courier’s cookies and third-party cookies to inform, optimize, and serve marketing materials based on the Users’ past visits to the Website. Acelink Courier does put any personally identifiable information into cookies. Acelink Courier generally uses such automatically collected information and data to estimate the audience size of the Website, estimate the popularity of various parts of the website, track Users’ movements and the number of entries to the Website, measure Users’ traffic patterns and administer the Website
Click here for the most up-to-date third party tools which Acelink Courier share web usage data and may allow storage of cookies.
Your web browser may allow you to change your cookie preferences, including to delete and disable cookies. Please consult the help section of your web browser or follow the links below to understand your options, but please note that if you choose to disable cookies, some features of our website or services will not operate as intended.
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10
Safari: https://support.apple.com/kb/PH21411
Firefox: https://support.mozilla.org/products/firefox/cookies
Opera: http://www.opera.com/help/tutorials/security/cookies/
Forbidden use of your Personal Information
We will not use your Personal information for any reason beyond the legitimate business purposes defined by the law.
We do not and will never sell, disclose, or share any Personal Information, collected from you or your customers, to any company for the promotion and sale of their own products and services.
The only case for which we reserve the right to share your Personal Information is to guarantee the fulfillment of our Service, for which we reserve the right to share your Personal Information only with the third-party companies that work with us to provide our Services such as couriers, insurance companies, and payment providers. For instance, your customers’ contact information, address may be shared with the courier or shipping company in order to deliver your Shipment.
Sharing Personal Information with third parties
At all times, the sharing of any information collected by Acelink Courier shall be done in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and may be transferred as set out herein:
Acelink Courier works with third parties to provide our Services to our shippers, users and we may share Personal information with them to guarantee the fulfillment of our Services. Examples of third-party companies are our listed couriers, shipping companies, insurance companies, payment providers and customer communication tools. We may also receive Personal Information from our partners and third parties. In all instances, only necessary Personal Information fields will be shared.
Sometimes we may also be required to share Personal Information with third parties to comply with legal requirements or to respond to requests by public authorities, including to meet national security or other requirements. Personal information may be shared with third parties to prevent or investigate activities that are suspected to be illegal, fraudulent or in violation of the law or of our Terms of Service. Personal Information may be shared with accounting firms if required for purposes of auditing by the law.
Personal Information may be shared with a company that acquires our business, whether through acquisition, merger, or any other similar transaction.
In the event that Acelink Courier is required to share your Personal Information with third parties for purposes other than those described in this section, we may request for your approval prior to sharing such information.
In the context of an onward transfer Acelink Courier has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Acelink Courier shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
Security
The security of Users’ personal information is important to Acelink Courier. Acelink Courier will strive to ensure that any and all personal information will be protected against unauthorized access. Acelink Courier has implemented the appropriate electronic and managerial measures in order to safeguard, protect and secure Users’ personal information.
All personal information and data provided by our Users are only accessible by the authorized personnel of Acelink Courier or its authorized third parties, and such personnel shall be instructed to observe the terms of this Policy when accessing such personal information and data. Users may rest assured that their personal information and data will only be kept for as long as is necessary to fulfill the purpose for which it is collected, unless Users request Acelink Courier to cease to hold the same or terminate his/her membership account with Acelink Courier. Such requests may render Acelink Courier unable to further provide its services, information and/or promotional materials for your benefit in the future.
The Website allows Users to make payment for their Shipments by way of Paypal or other third party checkout options. In the event that Users choose to use Paypal or a third-party checkout option to make payments, its respective privacy statement and security practices shall apply to information collected via the transaction. Acelink Courier encourages our Users to read the Privacy Policy of Paypal or such third party site prior to providing any information regarding payment.
Acelink Courier follows generally accepted industry standards to protect the personal information and data submitted by Users to the Website, both during transmission and once Acelink Courier receives it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Acelink Courier strives to protect Users’ personal information and data against unauthorized access, Acelink Courier cannot guarantee its absolute security.
Jurisdiction and Cross-Border Transfer
As Acelink Courier provides Services to Users on a global scale, Users acknowledge that Personal Information may be stored and processed in any country where Acelink Courier operates and/or engages third party companies in providing services as set out herein. Acelink Courier may transfer Personal Information to countries including the United States, Singapore, and such other countries as may be from time to time determined by Acelink Courier, of which the data protection rules may be different from the country of domicile of the User. Acelink Courier endeavours to take necessary measures to ensure that any transfer of Personal Information complies with the applicable data protection laws and the Personal Information remains protected to the standards as described in this Policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
Access to your Personal Information
Acelink Courier extends the personal data rights as outlined in the GDPR to all users. Acelink Courier allows you to view, update or delete many of your Personal Information, such as username, password, personal first and last name, company name, email address, physical address, phone number, and payment information, from your account settings.
If you wish to access or remove any Personal Information that are not available from the account settings, have any questions about our Policy, or if you wish to make a complaint about our collection, use, or disclosure of your information under this Policy, please contact our Data Protection Officer at dpo@Acelink Courier.com. We will use our reasonable endeavors to address any request or question you may have as soon as possible.
Acelink Courier abides by all requirements of EU Regulation 2016/679 (“GDPR”). Check here how Acelink Courier is GDPR compliant.
Acelink Courier complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom and Switzerland to the United States in reliance on Privacy Shield. Acelink Courier has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov.
Residents of the European Union or Switzerland may elect to arbitrate complaints which we are unable to resolve, you may contact the EU Data Protection Authorities (DPAs) or the Swiss Federal Data Protection and Information Commissioner (FDPIC) which provides an independent third-party dispute resolution body and they will investigate and assist you free of charge. A binding arbitration option may also be available to you in order to address residual complaints not resolved by any other means. Acelink Courier is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (“FTC”).
As stated in this policy, your personal information is kept strictly confidential and will not be shared or sold to third parties except as necessary to deliver our services. In the event Acelink Courier will need to share information outside of our normal services, we will offer individuals the opportunity to choose (opt-out) whether their Personal Information is (a) to be disclosed to a third party acting as a controller, or (b) to be used for a purpose that is materially different from the purpose for which it was originally collected or subsequently authorized by the individual. Requests to opt out of such uses or disclosures of Personal Information should be sent to dpo@Acelink Courier.com with the subject line: “Opt Out” from the email address they used upon registration. For sensitive personal information, Acelink Courier will give individuals the opportunity to affirmatively and explicitly consent (opt-in) to the disclosure of their Sensitive Personal Information to (a) a third party acting as a controller or (b) the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Acelink Courier will provide individuals with reasonable (especially clear and conspicuous, readily available) mechanisms to exercise their choices.
For residents of California, United States, this section provides additional details about the personal information we collect about California consumers as well as the rights of California consumers under the California Consumer Privacy Act (CCPA).
How We Collect, Use, and Disclose your Personal Information.
Sections 4,5 & 6 above describes the personal information we may have collected over the last 12 months, including the categories of sources of that information. We collect this information for the purposes described in section 3 above. We share this information as described in section 9 above. Acelink Courier uses cookies, including advertising cookies, as described in our Cookies Policy and section 7 above. Acelink Courier does not sell (as per the term defined in the CCPA) your personal information we collect and will not sell it (without your express opt-in permission).
Your CCPA Rights and Choices.
Subject to certain limitations under the CCPA, California consumers have the right to request and update any personal information collected. A requests are required to be sent by email to dpo@Acelink Courier.com.
For users in Brazil, this section provides additional details regarding Acelink Courier’s privacy practices required under Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados – LGPD).
This session applies to the processing of personal data subject to the General Data Protection Law (Law nº 13.709 / 18), namely: (a) when the treatment operation is carried out in Brazil; (b) when the processing activity is aimed at offering or providing goods or services or the processing of data from individuals located in Brazil; or (c) when the personal data object of the treatment has been collected in Brazil.
A. Responsible for the processing of personal data and transfers
Acelink Courier is the controller of the personal data collected in connection with the use of Acelink Courier services in Brazil.
B. Data Supervisor contact
The Acelink Courier Data Protection Officer in Brazil can be reached via email dpo@Acelink Courier.com
C. Bases for processing
Acelink Courier collects and uses personal data only when there are legal grounds for doing so. This includes processing personal data: (i) to provide the services and offer the requested resources; (ii) based on the consent of the holder; (iii) for the fulfillment of a legal or regulatory obligation; (iv) for the regular exercise of rights in judicial, administrative or arbitral proceedings; (v) for the protection of life or physical safety of the user or third party; (vi) to serve the legitimate interests of Acelink Courier or third party; (vii) for security and fraud prevention and (viii) for credit protection.
D. Data subject’s rights
In the processing of personal data subject to the General Data Protection Law, the holders have the following rights:
Confirmation of the existence of personal data processing by Acelink Courier;
Access to personal data processed by Acelink Courier;
Correction or updating of personal data in the Acelink Courier database;
Anonymizing, blocking or deleting unnecessary, excessive or processed data in non-compliance with the provisions of the LGPD;
Data portability;
Elimination of personal data processed with consent;
Information about personal data shared by Acelink Courier with third parties;
Information about the possibility of not providing consent for the processing of data personal effects and the consequences of denial;
revocation of consent;
Opposition to the treatment carried out based on one of the hypotheses of exemption from consent, in case of non-compliance with the provisions of the LGPD;
Automated decision review.
To exercise your rights above, please contact support@AcelinkCourier.com.
What happen to your Personal Information when you terminate working with us?
In case your account is terminated or you cease using our Services, we will keep record of your Personal Information in accordance with our Privacy Policy or as permitted by law.
You can find more information about how Acelink Courier is compliant to the GDPR, how Acelink Courier processes your data, and how Acelink Courier is certified for the Privacy Shield Framework for both the EU-US and the Swiss-US Frameworks through the below links:
Acelink Courier & GDPR
Acelink Courier Data Processing Agreement
Acelink Courier is certified for the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks